I am currently awaiting the delivery of a package from the UK. As ever, I am a little concerned as the local courier companies, presumably trusting in rural honesty, believe it is safe to leave parcels unsigned for on the doorstep. Whilst admiring their faith in human nature, this strategy does not take into consideration other possibilities such as inclement weather or incontinent animals. Worryingly I’d received an e-mail notification that the package was in Aschaffenburg – that’s apparently Southern Germany and would be arriving in Barcelona today and be with me tomorrow: BARCELONA!!! — though somewhat challenged in the area of geographical knowledge, I am aware that Barcelona is in Spain and I also know that in order to head South from Germany to Italy, heading West is not the best direction to take and can hardly be considered a short cut.
The local agency were awesome..ly BAD. First the operator demanded: where did you get this number? Silly me, I never considered the possibility that the number for Customer Services should be unavailable to the general public. Then he told me the consignment number was incorrect and then it was right and in the end said I can’t explain the route the delivery will take as we’ve already been on this call for a long time!
Excuse my naivety, but isn’t that what customer services is there to do?! I was ultra cool however and didn’t swear at him though as a consequence I am now on my third Stella Artois. Anyway it appears that it is all going smoothly. . AAAARGH!!!