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Journal

and there are the non-starter designs- 1- whizzing visors

My previous post about classic design suddenly brought me to thinking about the other extreme: absurd designs. So this is ‘the first in an occassional series‘ as, I believe, the quality papers used to say.

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Journal

Classic design-the kitchen knife

Whilst looking at this and drawing it, I was thinking about other classics: the Swiss army knife, the Zippo lighter, and maybe  other examples which I had to hand….. not realising that the very Moleskine I was using is a design classic in itself . . . .

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Journal

Parcels, geography, Stella Artois and customer service: Part the second

The plot thickens – – today I contacted the local agent once again – – different person, different attitude – I expresssed my concern that Barcelona seemed to have  moved several hundred kilometres to the east in order, presumably, to make it a convenient stop off between Germany and Central Italy. Understanding my concern, she confirmed that the parcel was, in fact, in Italy, and would have been delivered today if the address had been clearly written. Hmm…..

It was written in the equivalent of the following:

Street & House Number: 10, Downing

City: Street

Country: UK

Now certainly this would still be comprehensible to many people,  however given that I am not Prime Minister, and that the village in which I live (popn:800)  is more than a million times smaller than London (popn:8 Million) this might cause problems to any delivery person. Clearly in small Italian village ‘where’s the bloke called Jones live?’ would solve any problem of the location of my house –  it may well have been a real problem if I lived in Rhosllanerchrugog, for example. However here the problem would be knowing in which particular tiny hamlet in Italy I lived. . . . given current progress, probably that one with the highest consumption per capita of Stella Artois . . . .

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Journal

Images of imaging . . . film vs. SD

This NOT a film vs. digital post -it’s simply an observation on technological change- which in this case is startling in terms of capability.

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Italy-Italia Journal Thoughts

Parcels, geography, Stella Artois and customer service

I am currently awaiting the delivery of a package from the UK. As ever, I am a little concerned as the local courier companies, presumably trusting in rural honesty, believe it is safe to leave parcels unsigned for on the doorstep. Whilst admiring their faith in human nature, this strategy does not take into consideration other possibilities such as inclement weather or incontinent animals. Worryingly I’d received an e-mail notification that the package was in Aschaffenburg – that’s apparently Southern Germany and would be arriving in Barcelona today and be with me tomorrow: BARCELONA!!! — though somewhat challenged in the area of geographical knowledge, I am aware that Barcelona is in Spain and  I also know that in order to head South from Germany to Italy, heading  West is not the best direction to take and can hardly be considered a short cut.

The local agency were awesome..ly BAD. First the operator demanded: where did you get this number? Silly me, I never considered the possibility that the number for Customer Services should be unavailable to the general public.  Then he told me the consignment number was incorrect and then it was right and in the end said I can’t explain the route the delivery will take as we’ve already been on this call for a long time!

Excuse my naivety, but isn’t that what customer services is there to do?! I was ultra cool however and didn’t swear at him though as a consequence I am now on my third Stella Artois. Anyway it appears that it is all going smoothly. . AAAARGH!!!