Decent customer services?!

I was trying to send a document to a publisher in Scotland, called The New Curiosity Shop. Having had four different file formats rejected. I wrote an e-mail expressing my frustration.

Noel replied as follows:

“Sorry to hear that your life force is draining away.

I’ve just tested the form and it worked fine for me, and previous submitters.

It filters files based on their extensions – are you sure that the filename ended in .doc for example?

Apart from that, I can’t help much further, and I would not want to feel that we were the cause of further diminution of your life here on Earth.”

How good is that? Not really much help in effect but it didn’t matter. It still didn’t work, but after I suggested adding .wtf to the possible file formats, he simply said send to me here on this e-mail address.

Blood pressure restored to normal; document despatched and a smile replacing my scowl. The job’s, as they say, a good’un

Any thoughts?

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