You mean REAL customer service?!

The other day I had a very strange experience – I spoke to someone on a helpline who was generally helpful. Yes, really! He spoke clearly and concisely, rather than churning out pre-scripted corporate speak. I thanked him – I really did.

Normally when dealing with so-called customer services I end the call with a craving for the anaesthetic of strong alcohol, or the solace of a padded room, where I can wreak havoc on innocent, inanimate objects. On this occasion, I ended the call whistling in a carefree manner much to my own, and my wife’s surprise.


By Rowland Jones

I spend my time writing & performing songs, writing 'stuff', and browsing idly around the net for considerably longer than any adult should . . .

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